Privacy Policy for www.AngelinasItalianmarkets.com

This Privacy Policy explains how Angelina’s Italian Markets (“Angelina’s,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information from consumers (“you” or “Consumers”) who use our website (www.AngelinasItalianmarkets.com), mobile applications, online ordering, loyalty program, reservation tools, in‑store services (dine‑in, walk‑in ordering, pickup), and delivery services (collectively, the “Services”).

Who this applies to This Policy applies to individuals who:

• use one or more Angelina’s mobile apps;

• place orders, make reservations, or otherwise interact with our online ordering, reservation, or delivery tools;

• participate in Angelina’s loyalty, rewards, or marketing programs; or

• visit the Angelina’s website, social media pages, or related online properties.

Geographic scope Our Services are provided in the North Carolina and some US states. If you are located elsewhere, your information may be transferred to and processed in our geographic scope.

Information we collect We collect information you provide directly (for example, name, email, phone number, delivery and billing addresses, payment information when you order, and loyalty account details), information about your orders and interactions with our Services, and technical data collected automatically (such as IP address, device and browser information, and cookies — see the Cookies and Tracking Technologies section).

How we use information We use personal information to provide and improve our Services, process orders and payments, communicate with you about orders and promotions, manage loyalty accounts, detect and prevent fraud, comply with legal obligations, and for other purposes described at the time of collection or with your consent.

Cookies and tracking technologies We and our service providers use cookies, web beacons, and similar technologies to operate and improve the website and apps, remember preferences, analyze usage, and deliver relevant content and advertising. You can manage cookie preferences through your browser or device settings; disabling certain cookies may affect functionality.

Sharing and disclosure We may share your information with service providers who perform functions on our behalf (payment processors, delivery partners, analytics providers, marketing platforms) and where required by law or to protect our rights. We do not sell personal information for monetary consideration.

Data retention and security We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards designed to protect personal information, though no security system is impenetrable.

Your choices and rights Depending on your location and applicable law, you may have rights to access, correct, delete, or export your personal information, and to opt out of certain uses such as marketing communications. You may also manage communication preferences in your account settings or by following unsubscribe instructions in messages.

Children Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

Third‑party links and services Our Services may contain links to third‑party websites, apps, or services that have their own privacy practices. We are not responsible for those practices.

Changes to this Policy We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. Continued use of the Services after changes constitutes acceptance of the revised policy.

Contact us If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us via the contact information on www.AngelinasItalianmarkets.com.

This Privacy Policy is part of our User Terms of Service. Do not use our Services if you do not agree to the terms described here.

Terms of Service — Angelina’s Italian Markets

Updated and effective as of 02/28/2026

These Terms of Service (“Terms”) govern your access to and use of Angelina’s Italian Markets’ websites, mobile apps, online ordering, loyalty program, in‑store services (dine‑in, walk‑in ordering, pickup), and delivery services (collectively, the “Services”) operated by Angelina’s Italian Markets (“Angelina’s,” “we,” “us,” or “our”). By accessing or using the Services you agree to these Terms and to our Privacy Policy (available at www.AngelinasItalianmarkets.com), which is incorporated by reference.

1. Eligibility You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services you represent that you meet this requirement and have authority to enter into these Terms.

2. Accounts and Loyalty Program

• Account: Certain Services require an account. You agree to provide accurate information, keep credentials secure, and notify us of unauthorized access.

• Loyalty Program: Enrollment in our loyalty program is subject to program rules posted on our site. Loyalty points, rewards, and offers may have expiration dates and other limitations. Rewards are non‑transferable and void where prohibited. We reserve the right to modify or cancel the loyalty program at any time.

1. Ordering and Payments

• Orders: Orders placed through our website, app, phone, or in person are offers to purchase. We may accept, reject, or cancel orders for any lawful reason.

• Pricing and Taxes: Prices shown include applicable taxes where indicated. Delivery fees, service fees, and taxes may be added at checkout.

• Payment: We accept payment methods displayed at checkout. You authorize us and our payment processors to charge the payment method you provide. Refunds will be processed according to these Terms.

1. Delivery, Pickup, and Walk‑In

• Delivery Options: We offer delivery using our own drivers and third‑party delivery partners. Delivery times are estimates and may vary.

• Pickup & Walk‑In: You may choose in‑store pickup or place orders by walking in and ordering at the counter. Pickup times are estimates.

• Risk and Title: Risk of loss and title for food passes to you upon delivery or pickup. We are not responsible for delays or issues caused by third‑party delivery partners once an order is transferred to them, except as provided under our Quality Guarantee.

1. Third‑Party Delivery Partners When you choose a third‑party delivery partner, your order is fulfilled in part by that partner. Third‑party partners may have their own terms and privacy practices. We are not responsible for the actions of third‑party partners beyond our role in preparing your order.

2. Quality Guarantee

• Our Commitment: If you reasonably deem any food or beverage purchased from Angelina’s unsatisfactory (including issues with preparation, temperature, or quality), notify us within a reasonable time after receipt or consumption.

• Remedies: Subject to verification and our policies, we will, at our option, replace the item(s) at no charge or issue a refund or account credit for the affected item(s). If the order was delivered by a third‑party partner, we will work with that partner and you to resolve the issue consistent with this Guarantee.

• Limitations: The Quality Guarantee does not cover damage or dissatisfaction caused after delivery/pickup by you or a third party (for example, improper storage or reheating), ordinary taste preference, minor variants in preparation, or items that are past reasonable consumption timelines. Angelina’s reserves discretion to require return or photo evidence of the unsatisfactory item(s) before issuing replacement or refund, except where prohibited by law.

1. Cancellations and Refunds

• Cancellations: Orders may be cancelable prior to preparation or pickup/delivery. Fees may apply for late cancellations. Contact us as soon as possible to request cancellation.

• Refunds: Refunds, if issued, will be made using the original payment method unless otherwise agreed. Refund processing times vary.

1. User Conduct You agree not to (a) impersonate others or provide false information; (b) use the Services in unlawful or abusive ways; (c) interfere with the Services; or (d) solicit others for unauthorized commercial activity.

2. Intellectual Property All content, trademarks, logos, and materials on our Services are our property or licensed to us. You may not copy, reproduce, or use them without our written permission.

3. Privacy Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, share, and protect your personal information. By using the Services you consent to those practices.

4. Disclaimers; Limitation of Liability

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT UNINTERRUPTED OR ERROR‑FREE OPERATION.

• Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM IN THE PRIOR SIX (6) MONTHS, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER.

• Exclusions: WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

1. Indemnification You agree to indemnify and hold Angelina’s and its officers, employees, and agents harmless from claims arising out of your breach of these Terms, your misuse of the Services, or your violation of law.

2. Termination We may suspend or terminate your access to the Services for violation of these Terms or for any lawful reason. Termination does not relieve you of obligations incurred prior to termination.

3. Changes to Terms We may modify these Terms at any time. Material changes will be posted with an updated effective date. Continued use of the Services after changes constitutes acceptance.

4. Governing Law and Dispute Resolution These Terms are governed by the laws of the state where Angelina’s principal place of business is located, without regard to conflict of law rules. Disputes will be resolved in the state and federal courts located in that state, subject to applicable law.

5. Miscellaneous If any provision is found unenforceable, the remainder will remain in effect. These Terms, together with the Privacy Policy and any other agreements you enter with us, constitute the entire agreement between you and Angelina’s regarding the Services.

6. Contact For questions, complaints, to use your privacy rights, or to request service under the Quality Guarantee, contact us via the contact information on www.AngelinasItalianmarkets.com.

By using our Services you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.